Flowy Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Data"). We collect the following categories of Personal Data:

• Identification Data: When you sign up for Flowy, you must use your real data. This includes your name, email address, and timezone.
• Account Data: Information related to your Flowy account, including your subscription tier, payment history (processed via Stripe, we do not store full payment card details), and service usage.
• Twitter Credentials: We store your Twitter authentication data to enable tweet posting on your behalf. This data is handled securely and is not directly accessible by us.
• User Content: The tweets and content you generate, schedule, and manage through Flowy. This includes text, images, and any other media you upload or create using our AI tools.
• Usage Data: Information about how you access and use the Services, including your IP address, browser type, operating system, pages viewed, time spent on pages, and features used. This also includes usage metrics related to tweet post limits, AI points allocation, and AI analysis limits.
• Preferences and Settings: Your content preferences, scheduling settings, and other configurations you set within the app.

2. How We Collect Information

We collect information directly from you when you:

• Register for a Flowy account.
• Provide your name, email, and timezone during registration.
• Integrate your Twitter account with Flowy.
• Generate, schedule, or manage tweets.
• Make payments for subscription services.
• Contact our customer support.

We also collect some information automatically as you use our Services, such as Usage Data and Device Identifiers.

3. How We Use Your Information

We use the collected information for various purposes, including to:

• Provide, operate, and maintain our Services.
• Process your registration and manage your account.
• Enable AI-powered tweet generation and content scheduling.
• Process payments and manage subscriptions.
• Personalize your experience and deliver tailored content.
• Analyze usage trends and improve the functionality and features of our Services.
• Communicate with you, including sending service updates, security alerts, and support messages.
• Enforce our Terms of Use and other policies.
• Detect, prevent, and address technical issues or fraudulent activities.
• For analytics and improvements of the service. Ownership of your content remains with you.

4. Disclosure of Your Information

We do not sell your personal information (email, name, and timezone) to third parties. We may disclose your information in the following circumstances:

• With Your Consent: We may disclose your Personal Data for any purpose with your consent.
• Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing (Stripe), AI content generation (OpenAI), and Twitter integration (Twitter API). These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in legal proceedings.

5. Data Retention

We retain your Personal Data until you contact us and request for account deletion. After the account deletion, all your user data in the database will also be deleted.

6. Data Security

We implement reasonable technical and organizational measures to protect your Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include password encryption and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Breach Notification

In the event of a data breach, we will notify affected users promptly, take immediate steps to solve the issues as soon as possible, and inform the users of our solutions and results.

8. Third-Party Services and AI-Generated Content Disclaimer

As mentioned in our Terms of Use, Flowy integrates with third-party services like Twitter API, OpenAI API, and Stripe. Your use of these services is subject to their respective privacy policies. Additionally, since Flowy uses AI to generate tweets, we clarify that AI-generated tweets may contain inaccuracies or unintended outputs. You are responsible for reviewing and approving tweets before posting. Flowy is not liable for any damage caused by user-shared content.

9. Your Rights

Subject to applicable law, you may have certain rights regarding your Personal Data, including:

• Access: The right to request access to the Personal Data we hold about you.
• Rectification: The right to request correction of inaccurate or incomplete Personal Data.
• Deletion: The right to request deletion of your Personal Data.
• Objection: The right to object to the processing of your Personal Data.
• Withdraw Consent: The right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Services after any modifications constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at businessducanh.tran@gmail.com